Cancellation & Refund Policy

• More than 7 days before departure: full refund, minus any non-refundable third-party fees.
• 3–7 days before departure: 50% refund.
• Less than 48 hours before departure: generally non-refundable.

Some cruises, peak-season tours and custom trips have their own cancellation terms. Where they differ from the standard windows above, the terms shown on that experience at the time of booking apply.

To cancel or change a booking, reply to your confirmation email or contact us at hello@goviettours.com. Date changes are subject to availability and any price difference.

Approved refunds are issued to your original payment method. Depending on your bank or card provider, it may take 5–10 business days for the funds to appear.

If we cancel an experience due to weather, safety or operational reasons, you'll be offered an alternative date, a comparable experience, or a full refund of the amount paid to us.

Failure to arrive at the agreed time and place without prior notice is treated as a no-show and is non-refundable.