FAQ

Frequently asked questions

Everything you need to know about booking and travelling with us. Can't find your answer? Contact our team any time.

How do I book a tour, cruise or transfer?

Pick an experience, choose your date and number of travellers, and complete checkout online. You'll receive a confirmation by email within minutes.

When is my booking confirmed?

Instantly — your confirmation email arrives as soon as you book. You can pay now or pay later, and we'll contact you on WhatsApp or email to confirm every detail of your trip.

What payment methods do you accept?

We accept major credit and debit cards through a secure, encrypted checkout. All prices are shown clearly before you pay, with no hidden fees.

Can I cancel or change my booking?

Cancellation terms vary by product, and each product page shows its own refund table. See our Cancellation & Refund Policy for full details, or contact us to change a date.

Do you offer custom or private trips?

Yes. Tell us what you have in mind via the contact page and our local team will build a tailored itinerary for you.

How do I get help during my trip?

Our support team is available 24/7 by email and phone. Your booking confirmation includes direct contact details for on-the-ground assistance.